Effective Date: December 02, 2025
These Terms of Service (this “Agreement”) form a binding agreement between ScreenWrite Inc. (“ScreenWrite”, “we”, “our”, or “us”) and you, either as an individual user or on behalf of the organization you represent (“you” or “Customer”). This Agreement governs your use of ScreenWrite’s software, Chrome extension, and related services (collectively, the “Software and Services”). By creating an account or using ScreenWrite, you agree to this Agreement and to our Privacy Policy, available at screenwrite.co/privacy.
If you visit our website at screenwrite.co without creating an account or using the Software and Services (a “Website Visitor”), this Agreement also applies to you to the extent stated here. By accessing our website, you agree to comply with this Agreement and our Privacy Policy.
ScreenWrite provides tools that enable users to capture workflows through screenshots and annotations, generate draft help-center articles using AI, and publish approved content to Intercom. The Software and Services are intended to support Customer’s internal teams in maintaining up-to-date product documentation.
Subject to this Agreement, ScreenWrite Inc. grants Customer a limited, non-exclusive, non-transferable license to access and use the ScreenWrite Chrome extension, platform, and related features (the “Software”) during the term of this Agreement. Customer may use the Software only for its internal business purposes and in accordance with any documentation or instructions we provide (the “Documentation”).
Use of the Software may be tied to one or more online registrations, subscriptions, or order forms created by Customer (each, an “Order Form”). If an Order Form conflicts with this Agreement, the terms of this Agreement apply unless the Order Form expressly states otherwise for that specific order.
We may update or modify the Software from time to time. These updates may improve, change, or remove certain functionality. ScreenWrite is not responsible for any impact these changes may have on Customer’s workflows, data, or integrations.
ScreenWrite will use commercially reasonable efforts to provide basic support for the Software, as described in an Order Form or on our website. Support levels may vary depending on Customer’s plan.
ScreenWrite may agree to provide additional services if listed in an Order Form (“Services”). Except for what is clearly stated in this Agreement or an Order Form, ScreenWrite does not guarantee any additional services or feature expansions.
Customer agrees to pay the fees specified in the applicable subscription plan or Order Form (“Fees”). Fees may be prorated for partial months if applicable. All Fees cover access to the Software and any Services specifically listed in the Order Form.
Unless an Order Form states otherwise, Fees are due at the time of purchase and may be charged automatically to the payment method Customer provides in its ScreenWrite account. Customer authorizes ScreenWrite to charge all applicable Fees to the stored payment method.
Unless ScreenWrite agrees otherwise in writing, all payments must be made in U.S. Dollars through an approved payment processor (such as Stripe) or another method authorized by ScreenWrite.
Customer is responsible for all applicable taxes related to its purchase and use of the Software, excluding taxes based on ScreenWrite’s income. Any overdue amounts may accrue interest at 1% per month or the maximum rate allowed by law, whichever is lower.
ScreenWrite may update its pricing from time to time. Any changes will take effect at the start of the next billing cycle or renewal period, and ScreenWrite will notify Customer in advance. Continued use of the Software after new Fees take effect constitutes acceptance of the updated pricing.
Any account credits (including promotional or usage-based credits) expire when this Agreement ends and have no cash value. Credits are not refundable.
Except as expressly permitted in this Agreement, Customer may not modify, copy, translate, or create derivative works of the Software or Documentation, nor may Customer sublicense, resell, distribute, lease, rent, lend, transfer, or otherwise make the Software available to third parties. Customer may not reverse engineer, decompile, disassemble, or attempt to access the source code or underlying ideas of the Software, except where such restrictions are prohibited by applicable law. Customer may not use the Software to transmit harmful code or to interfere with, disrupt, or gain unauthorized access to any system, network, or data. Customer may not use the Software in a way that violates any law or infringes the intellectual property or other rights of any person. Customer may not bypass or interfere with security features, usage limits, or access controls of the Software, nor copy or imitate features of the Software to build a directly competing product. Customer may not interfere with the performance or operation of the Software, attempt to gain unauthorized access to related systems, or remove or alter any proprietary notices displayed in the Software or Documentation. Customer must take reasonable steps to prevent unauthorized access to its account and must notify ScreenWrite promptly if it becomes aware of any unauthorized use. ScreenWrite may suspend or revoke Customer’s access to the Software if it reasonably believes Customer has violated this Section. ScreenWrite is not liable for any loss or damage resulting from such suspension or revocation, and no refunds will be issued. Any violation of this Section constitutes a material breach of this Agreement.
Customer is responsible for obtaining and maintaining the equipment, browser, internet connection, and other systems necessary to use the Software and Services. Customer is solely responsible for maintaining the security of its accounts, passwords, and systems. Customer must provide ScreenWrite with reasonable cooperation and access when necessary to deliver any Services listed in an Order Form. Customer is responsible for all actions and omissions of its Authorized Users and for reviewing and approving all content generated using the Software, including AI-generated drafts, before publishing or sharing such content with Intercom or any third-party systems.
The Software and Services are not intended for individuals under 18 years of age. By using the Software, Customer represents that it is at least 18 years old and has the legal authority to enter into this Agreement. ScreenWrite does not knowingly collect personal information from users under 18, and will delete such information if it becomes aware that it has been collected.
Customer may not upload or transmit content through the Software that is illegal; defamatory; harassing; threatening; hateful; pornographic; misleading; or otherwise inappropriate, nor may Customer use the Software to promote unlawful activity or solicit funds in violation of applicable laws. ScreenWrite may remove such content from its systems and may suspend or revoke Customer’s access if it believes this Section has been violated. ScreenWrite may also investigate potential violations and cooperate with law enforcement as required by law.
Customer must respect the intellectual property rights of others. Customer may not upload or use content that infringes the copyrights, trademarks, trade secrets, or other rights of third parties, and is solely responsible for ensuring it has the necessary rights to all content it uploads or generates through the Software. Customer is also solely responsible for any claims arising from content it creates, uploads, or publishes using the Software. ScreenWrite may suspend or revoke access for users who infringe the intellectual property rights of third parties.
ScreenWrite takes copyright concerns seriously. If Customer believes its copyrighted material has been used in the Software or on ScreenWrite’s website without authorization, Customer may send ScreenWrite a notice requesting removal or restricted access. The notice must include a signature, identification of the copyrighted work, identification of the allegedly infringing material, contact information, a good-faith statement that the use is not authorized, and a statement confirming the accuracy of the notice and the authority to act on behalf of the copyright owner. Notices may be sent to support@screenwrite.co
The Software may integrate with or be used alongside third-party services, including Intercom, Zendesk. Removing content from ScreenWrite does not remove that content from third-party services. ScreenWrite does not control third-party platforms and is not responsible for how they store, display, or handle Customer’s content. Customer is responsible for managing and removing its content within any third-party services it uses, and must comply with those services’ terms and policies. If ScreenWrite incurs losses due to Customer’s misuse of third-party services or content published to them, such matters may be governed by the indemnification obligations described in Section 8.
“Confidential Information” refers to any information that one Party (the “Disclosing Party”) shares with the other Party (the “Receiving Party”) that is marked as confidential or that should reasonably be understood as confidential based on the nature of the information and the circumstances of disclosure. Confidential Information may include business strategies, technical details, product designs, prototypes, algorithms, financial information, customer information, internal processes, forecasts, marketing plans, and other information relating to the Disclosing Party’s business. Confidential Information also includes information shared in oral, written, electronic, or any other form. Customer Data will always be treated as Customer’s Confidential Information.
The Receiving Party will keep the Confidential Information confidential during the term of this Agreement and for two years after it ends, except that trade secrets will remain protected for as long as they qualify as trade secrets under applicable law. The Receiving Party will use the same level of care it uses to protect its own confidential information, but never less than reasonable care. Confidential Information may only be used to carry out obligations under this Agreement and may be shared only with employees, contractors, or advisors who need to know the information for that purpose, provided they are bound by confidentiality obligations at least as protective as those in this Agreement. The terms of this Agreement are considered Confidential Information of both Parties. Either Party may disclose the terms of this Agreement to legal or financial advisors, to enforce its rights, or in connection with a merger, acquisition, or similar transaction.
Confidential Information does not include information that becomes publicly available through no wrongful act of the Receiving Party, was already lawfully known to the Receiving Party before disclosure, is independently developed by the Receiving Party without use of the Confidential Information, or is received from a third party without restrictions and without breach of any obligation. The Receiving Party may disclose Confidential Information if required by law or by a valid order from a court or government authority, provided that the Receiving Party, when legally permitted, gives prompt written notice to the Disclosing Party and cooperates to allow the Disclosing Party the opportunity to seek protective measures. If there is a dispute concerning whether information falls under an exception, the Receiving Party must prove that the exception applies.
The Receiving Party acknowledges that the unauthorized disclosure of Confidential Information may cause harm that cannot be adequately remedied by monetary damages. The Disclosing Party is therefore entitled to seek injunctive relief, without needing to prove actual damages or post a bond, in addition to any other remedies available under law.
Except as expressly stated in this Agreement, nothing in this Agreement transfers or assigns ownership of any intellectual property rights from one Party to the other. Each Party retains all rights, title, and interest in its own copyrights, trademarks, trade secrets, patents, and other intellectual property.
ScreenWrite owns and will continue to own all rights, title, and interest in the ScreenWrite Software, the Chrome extension, the platform, the Documentation, and any improvements, modifications, or updates made to them. ScreenWrite also owns all work product or deliverables created in connection with the Services, unless an Order Form explicitly states that Customer will own particular deliverables. ScreenWrite’s name, logo, and brand elements are the exclusive property of ScreenWrite. Nothing in this Agreement grants Customer any rights to the Software, Documentation, or ScreenWrite intellectual property except for the limited license described in Section 1. All rights not expressly granted are reserved.
If Customer or its Authorized Users provide suggestions, comments, ideas, or feedback relating to the Software or Services, ScreenWrite may use that feedback for any purpose without restriction. Customer assigns to ScreenWrite all rights in such feedback and agrees that ScreenWrite is free to incorporate or ignore the feedback at its discretion.
Customer retains ownership of all trademarks, logos, and brand elements associated with its business. Nothing in this Agreement grants ScreenWrite ownership of Customer’s marks.
Customer retains ownership of all data uploaded into the Software or generated through Customer’s use of the Software (“Customer Data”). ScreenWrite may access, use, and process Customer Data only as necessary to provide the Software and Services during the term of this Agreement. Customer is solely responsible for the legality, accuracy, and appropriateness of all Customer Data entered into the Software. Customer Data may include personal data belonging to Customer, its employees, or third parties.
Customer acknowledges that ScreenWrite may create anonymized and aggregated data derived from Customer Data in a form that cannot reasonably be used to identify an individual (“Anonymized Data”). Customer grants ScreenWrite a perpetual and irrevocable right to use Anonymized Data for purposes such as improving the Software, analyzing product usage, developing new features, and other legitimate business purposes.
To the extent Customer Data includes personal data subject to data protection laws, including the GDPR or the CCPA, the processing of such data will be governed by ScreenWrite’s Data Processing Agreement (“DPA”), which will be made available to Customer and may be updated from time to time to reflect changes in applicable law. The most recently posted version of the DPA will apply to any personal data processed under this Agreement.
Customer may upload or transmit personal data about itself, its employees, or third parties through the Software. Customer represents that it has obtained all permissions, consents, and authorizations required by applicable law to collect, upload, display, transmit, and otherwise process such personal data through the Software. Customer is fully responsible for ensuring that its use of the Software complies with applicable privacy and data protection requirements.
ScreenWrite and Customer (if Customer is an organization) each represent and warrant that they are duly organized and in good standing under the laws of their jurisdiction, that they have the authority to enter into this Agreement, that the individual accepting this Agreement on their behalf is authorized to do so, and that this Agreement constitutes a valid and binding obligation, subject to limitations under applicable insolvency or similar laws.
ScreenWrite represents and warrants that the Software will operate in all material respects in accordance with the Documentation provided to Customer and that any Services performed under this Agreement will be carried out in a professional and workmanlike manner. ScreenWrite does not warrant that the Software will meet all of Customer’s requirements or that operation of the Software will be uninterrupted or error-free.
Customer represents and warrants that its use of the Software and Services will comply with this Agreement and all applicable laws, and that such use will not infringe the intellectual property rights of any third party. Customer is solely responsible for reviewing, validating, and approving all content generated, captured, or processed through the Software before using or publishing it, including any AI-generated outputs.
To the extent the Software produces drafts, screenshots, descriptions, or other content using artificial intelligence or automated content-generation features, Customer acknowledges that such content may contain errors or inaccuracies. Customer is responsible for reviewing, validating, and approving all such content before using or publishing it, including when publishing to Intercom or to any third-party service. Because Customer determines how this content is reviewed and used, ScreenWrite provides all AI-generated and automated content on an “as is” and “as available” basis and disclaims all warranties, whether express or implied, regarding the accuracy, reliability, or suitability of such content. Customer assumes responsibility for any decisions or actions taken based on AI-generated or automated content.
Customer will, at its own expense, defend ScreenWrite and its affiliates, directors, officers, employees, and agents from any third-party claim, action, or proceeding arising out of or relating to Customer’s use of the Software or Services, Customer’s breach of this Agreement, Customer’s violation of applicable laws, or any negligence or misconduct by Customer or its personnel. Customer will indemnify and hold harmless ScreenWrite and its indemnitees from all resulting losses, damages, liabilities, settlements, costs, and expenses, including reasonable legal fees, to the extent such losses arise from the matters described in this section. This includes any claim brought by Customer’s employees, contractors, or other users relating to their use of the Software under Customer’s account.
ScreenWrite’s right to be indemnified under this Agreement is conditioned on ScreenWrite providing Customer with prompt written notice of any claim, except that failure to provide prompt notice will limit Customer’s indemnification obligations only to the extent Customer is materially prejudiced by the delay. Customer will have the right to assume control of the defense and settlement of the claim, provided that any settlement requiring ScreenWrite to take an affirmative obligation must receive ScreenWrite’s prior written approval. ScreenWrite will cooperate reasonably with Customer in the defense of the claim, and Customer will reimburse ScreenWrite for any reasonable expenses incurred at Customer’s request in connection with such cooperation.
To the extent permitted by applicable law, neither Party will be liable to the other for any lost profits or any indirect, special, incidental, consequential, exemplary, or reliance damages of any kind, whether based in contract, tort (including negligence), strict liability, or any other legal theory, even if the Party has been advised of the possibility of such damages in advance. Except for Customer’s obligation to pay Fees, any breach of Section 4 (Confidentiality) or Section 5 (Intellectual Property Rights), and Customer’s indemnification obligations under Section 8, each Party’s total aggregate liability to the other under this Agreement will not exceed the amount of Fees actually paid by Customer to ScreenWrite during the twelve-month period immediately preceding the event giving rise to the claim. If you access the ScreenWrite website as a visitor without using the Software or Services, then, to the extent permitted by applicable law, ScreenWrite’s total liability to you for any claim of any kind will not exceed twenty dollars (USD $20) in the aggregate.
This Agreement begins on the Effective Date and remains in effect for as long as Customer maintains an active subscription or as otherwise stated in the most recent Order Form, unless terminated earlier in accordance with this Agreement.
Either Party may terminate this Agreement at any time. Customer may terminate by deactivating its account or following the account cancellation process provided in the Software.
Either Party may also terminate this Agreement if the other Party materially breaches this Agreement, including Customer’s failure to pay Fees, and does not cure the breach within thirty days after receiving written notice. If the breach cannot reasonably be cured, the non-breaching Party may terminate immediately upon written notice. Either Party may terminate this Agreement if the other Party becomes insolvent, ceases business operations, makes an assignment for the benefit of creditors, or becomes subject to bankruptcy, receivership, or similar proceedings. Additional termination rights may apply if stated in an Order Form.
When this Agreement is terminated, the License and all rights granted to Customer under this Agreement will end immediately. If Customer terminates the Agreement voluntarily, Customer will retain access to the Software for any prepaid period already covered by Fees, but prepaid amounts are not refundable. If Customer removes an Authorized User without terminating the entire Agreement, ScreenWrite may apply prorated credits to future invoices for the unused portion of that user’s prepaid period; such credits are not redeemable for cash.
Upon termination, Customer must promptly pay all amounts owed up to the effective date of termination. Except where Customer terminates due to ScreenWrite’s uncured material breach, ScreenWrite has no obligation to refund any prepaid Fees, and any unused credits held by Customer will be forfeited. If ScreenWrite terminates this Agreement due to its own material breach, or if Customer terminates due to ScreenWrite’s failure to cure a material breach, Customer will receive a prorated refund for any prepaid period that will not be used.
Upon termination, each Party must return or destroy the other Party’s Confidential Information upon request, unless retention is required by law. Any provisions of this Agreement that by their nature should survive termination, including payment obligations, confidentiality, intellectual property ownership, warranties and disclaimers, indemnification, limitations of liability, and general provisions, will remain in effect after termination.
This Agreement, together with any Order Forms and any documents incorporated by reference, constitutes the entire agreement between the Parties regarding the subject matter described herein and supersedes all prior or contemporaneous agreements, understandings, or communications, whether written or oral.
The Parties are independent contractors. Nothing in this Agreement creates any agency, partnership, joint venture, employment, or franchise relationship between the Parties, and neither Party has authority to bind or make commitments on behalf of the other.
The Parties agree to first attempt in good faith to resolve any dispute arising from this Agreement through informal discussions. If the dispute cannot be resolved informally, either Party may bring a claim in the courts of Ontario, Canada, and both Parties consent to the exclusive jurisdiction and venue of those courts. Nothing in this section prevents either Party from seeking injunctive or equitable relief to protect its rights or Confidential Information. Claims must be brought in the Parties’ individual capacities and not as part of any class or representative action.
This Agreement is governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
Neither Party may assign its rights or obligations under this Agreement without the prior written consent of the other Party, except that either Party may assign this Agreement in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any unauthorized assignment is void. Subject to the foregoing, this Agreement binds and benefits the Parties and their permitted successors and assigns.
ScreenWrite may update or amend this Agreement from time to time. Any changes will become effective as of the updated Effective Date posted with the Agreement. Continued use of the Software after the updated Effective Date constitutes Customer’s acceptance of the revised terms. A failure by either Party to enforce any right under this Agreement does not constitute a waiver of that right, and any waiver must be in writing to be effective.
All notices under this Agreement must be in writing and will be considered delivered when sent by email, personal delivery, or certified or registered mail to the addresses or email contacts provided by the Parties or updated in writing. Notices related to Order Forms may be sent to the contact specified by Customer within the applicable Order Form.
If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. The Parties will work in good faith to replace any invalid provision with a valid provision that most closely reflects the original intent.
This Agreement may be executed in multiple counterparts, including electronically transmitted signatures, each of which will be deemed an original and all of which together will constitute one agreement.
Neither Party is liable for any failure or delay in performing its obligations under this Agreement resulting from events beyond its reasonable control, including natural disasters, pandemics, acts of terrorism, labor disputes, power outages, interruptions of third-party services, or other similar events.
This Agreement is the product of both Parties and will not be interpreted in favor of or against either Party based on authorship.